EQ Over IQ
Maya Raichoora
Mental Fitness Pioneer
Learn how to build emotional intelligence to improve relationships and make smarter decisions - by mastering awareness, understanding, agility, and empathy.
Learn how to build emotional intelligence to improve relationships and make smarter decisions - by mastering awareness, understanding, agility, and empathy.
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Sign up for Santander Open Academy to unlock your potential with our free, expert-led learning platform.
EQ Over IQ
7 mins 53 secs
Key learning objectives:
Define emotional intelligence (EI)
Understand why EI is an important leadership skill
Outline the key aspects of EI
Overview:
The opinions and viewpoints expressed in this video are those of the creator and do not necessarily reflect the views of any affiliated organisations.
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Emotional intelligence (EI) is the ability to recognise, understand, and manage your own emotions while also being able to understand and influence the emotions of others. According to Peter Salovey and John Mayer, EI is the ability to monitor both your own and others' feelings, distinguish between them, and use that understanding to guide your thoughts and actions. Having high emotional intelligence helps you handle stress, build better relationships, and make well-informed decisions. It’s a key skill for navigating personal and professional challenges, as it allows you to approach situations with empathy and resilience.
Why is emotional intelligence important in leadership?
Emotional intelligence is crucial for effective leadership because it fosters a positive and empathetic work environment. Leaders with high EI can inspire and motivate their teams, build trust, and handle conflicts constructively. They don’t just react to situations, they thoughtfully respond, creating an atmosphere where people feel valued and understood. This approach not only boosts morale but also drives long-term success.
What are the four key aspects of emotional intelligence?
- Emotional Awareness: This is the ability to recognise your emotions as they arise. It means being mindful of your feelings whether they’re obvious or subtle and noticing how they manifest physically (like tension in your gut or chest).
- Emotional Intelligence: This goes beyond awareness to understanding the reasons behind your emotions. Instead of just acknowledging that you feel angry, for instance, you’d explore why you feel that way perhaps because you feel undervalued at work. This insight helps you manage your emotions more effectively.
- Emotional Agility: This is about regulating your emotions and responding thoughtfully rather than impulsively. It includes self-regulation pausing before reacting and reframing your emotional perspective. For example, instead of seeing anger as purely negative, view it as a signal that something needs to change. Being emotionally agile means staying adaptable and flexible, especially during stressful times.
- Understanding Others' Emotions: This involves tuning into the feelings of those around you. Rather than reacting to what someone says or does, try to understand their underlying emotions. Understanding others' emotions helps you respond with empathy, build rapport, and create positive interactions.
The opinions and viewpoints expressed in this video are those of the creator and do not necessarily reflect the views of any affiliated organisations.
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Maya Raichoora
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